Refund policy
RETURN POLICY
Thank You for your purchase - it made our day! We know you’re going to LOVE your new pieces, but if for some reason you’re not completely satisfied here is everything you need to know about initiating a return.
Our return policy varies depending on whether you purchased your item in store or online. If you have any questions, please contact our Fulfillment Department at clientrelations@shopcarriagehouse.com or (256) 355-0002.
ONLINE RETURN POLICY:
We are pleased to offer free returns on all eligible online purchases.
If items in your order are eligible for return, a prepaid Return Shipping Label is included with your order. Online purchases eligible for return may also be returned in-store. We are located at: 115 Johnston St. SE, Suite 101, Decatur, AL 35601.
Full Priced Merchandise purchased online may be returned within 14 days of the original purchase date. Merchandise must be received back in the store within 14 days of purchase, in original condition with original tags attached, and unworn, unwashed, and unaltered. Footwear must include original packaging (and dust bag when included) in its original condition, without postage labels. Please do not use shoe boxes to ship footwear - footwear and shoe boxes must be shipped within a larger box. Shoes with any sign of wear will not be accepted, so please try on a carpeted or padded surface.
Please note: All Sales Final on Sale and Discounted Merchandise. Additionally, jewelry, special orders, trunk show orders, lingerie, hosiery, swimwear, sun/eyeglasses, fragrances, food items, and gift cards are Final Sale and not eligible for return.
Refunds are issued to the original form of payment once an eligible return is received back in-store and processed. Please allow the standard 5-7 business days for your refund to post to your account.
EXCHANGES: In order to serve you most efficiently, we currently do not offer merchandise exchanges on online orders. Instead, you’ll get the right size or color fastest if you simply place a new order. Once we receive your return of the original item, you will be refunded in accordance with our standard return policy.
IN-STORE RETURN POLICY:
Because you were able to touch and feel the item, and try it on for size and fit with the help of our stylists, we gladly accept returns and exchanges on regular priced merchandise, purchased in-store, within 10 days of the purchase date, for Store Credit Only.
Merchandise must be unworn, unwashed, and unaltered, with original tags attached. Footwear must include original packaging (and dust bag when included). Shoes with any sign of wear will not be accepted, so please try on a carpeted or padded surface.
All Sales Final on Sale and Discounted Merchandise. Additionally, jewelry, special orders, trunk show orders, lingerie, hosiery, swimwear, sun/eyeglasses, fragrances, food items, and gift cards are Final Sale and not eligible for return.
BOTTOM LINE:
We stand behind the quality and fit of all our products, and want you to enjoy your new pieces for many years to come, that’s why we want to make sure you’re always 100% satisfied with your purchase. If you have any questions, please contact our Fulfillment Department at: clientrelations@shopcarriagehouse.com or (256) 355-0002.
If you are local, please visit us in-store at:
Carriage House
115 Johnston St. SE, Suite 101
Decatur, AL 35601, United States
Carriage House reserves the right, at its sole discretion, to refuse a return if merchandise is determined to be unfit for resale. Reasons a return may be refused include, but are not limited to: evidence merchandise has been worn, washed, or altered | offensive odors including smoke and body odor | stains or damage not reported in return request | missing components - buttons, adornments, shoe boxes, dust bags, original tags.
We recognize that returns are an important part of shopping, so we offer a fair and flexible return policy to ensure your online experience is enjoyable and easy. To maintain a positive shopping experience for all customers, if we identify an unreasonable return pattern, in breach of our Terms and Conditions, we may refuse future transactions from such customers.