FAQs 

Can I Send An Order As A Gift?

Definitely! Simply select “This Order is a Gift” when checking out, and enter the recipient’s information when prompted. We are also happy to gift wrap the item and include a handwritten note to the recipient. Select “Gift Wrapping Options” and “Include a Personalized Note” during checkout and follow the instructions. If you have any questions, or any special requests, please give us a call, 256.355.4349. Our style advisors are always happy to help. 

How Do I Return or Exchange An Item?

See our Return Policy for full details. Please note that all sale and discounted merchandise are Final Sale, and not eligible for return or exchange. 

Can I Place An Order By Phone? 

Absolutely! Call us at 256.355.4349 and one of our Stylists will help you complete your purchase over the phone. Please note that shipping rates and return policies for phone orders may differ from online purchase policies. Our staff can answer any questions you may have. 

Can I Change My Order Once It Has Been Placed? 

Once an order is submitted, we do not have the capability to make any changes. 

Do You Offer Price Matching?

We sometimes offer price matching. Email your request to orders@shopcarriagehouse.com, including a direct link to the item on sale on another website, or call us at 256.355.4349 to discuss your request with a team member directly.